FAQ

Got A Few Questions?

 

What Is Included In A Regular Cleaning?

 

  • Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
  • All exterior surfaces in all rooms
  • Floors are mopped and vacuumed
  • Bathroom (complete toilet clean, shower, handles, tub, drain)
  • Bedroom (shelving, nightstands, bed frames, tidy up bed)
  • All window sills

 

What Is Included In A Deep Cleaning?

  • Everything included in a regular clean +
  • Baseboards
  • Light switches & Door handles
  • Detailed Dusting
  • Back Splashes and Faucet Fixtures are polished
  • Organization of all rooms 

 

Cancellations And Refunds

  • NO REFUNDS

 

 

 What Are Your Hours Of Operation

Our hours of operation are:

  • Monday – Friday: 9am-9pm
  • Saturday: 9am-9pm
  • Sunday: 9am-5pm

 

Is There A Rescheduling Fee?

  • We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.

 

Do You Clean Any Outside Surfaces Of The Home?

  • We do not. Our insurance only covers our cleaners inside your home

 

 

Will The Same Cleaner Come Every-Time?

  • Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

 

Do I Have To Be Home When The Cleaners Arrive Or Depart?

  • You do not! However if it’s your first time signing up for a Sultan cleaning, initial introductions always help develop the personable relationship with your home specialist.

 

 

Can I Trust Your Cleaners? Are They Background Checked?

  • You sure can! With our cleaners having a federal and provincial wide background check, we vet the best, and get rid of the rest.

 

 

Are Your Prices Negoitable?

  • No, our rates are calculated by the information you provide on our checkout page. We provide some of the lowest rates in the industry!

 

How many Cleaners do you send?  

We send one highly trained professional cleaner. All of our cleaners are trained and the best in the industry to do the best job possible in the time frame that you booked!